Legion Safety Policies

Additional information on returns/refunds, shipping, payments, international or corporate accounts, and more can be found on our support portal.

Our Commitment to Privacy

Legion Safety Products (further in this document also: Legion Safety, “we”, “it”, “our” or “us”) recognizes that the protection of personal information that it receives from customers and other visitors of its website is very important.

Legion Safety does not sell, rent, give out, or exchange our customers’ information with third parties. We share identifiable information only with those parties entrusted with the processing of your account and the fulfillment of your order, or when we are obligated to disclose certain information to law enforcement agencies.

Any sensitive information you entrust Legion Safety Products with is transmitted using the Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database where it is protected and accessible only by authorized personnel. As a security precaution, Legion Safety does not store complete information about our customers’ credit cards and does not fill in credit card numbers of returning customers during checkout.

We strive to provide a safe and easy way to make a purchase both online and offline. Our online shopping system is one of the most reliable and secure systems available in the industry today, however, if you prefer to place your orders offline, please feel free to contact us to place your order the way that makes you most comfortable.

Cancellations and refunds

All respiratory protection products (masks, cartridges, filters and all other) and personal hygiene item sales are final - no returns on these products will be accepted for any reason.

Any return requests due to shipping errors, product defects, or damage in delivery must be reported to Legion Safety within 7 calendar days from the delivery date. Prior to sending your return, use the contact form below to request a Return Authorization: include your order number, items you need to return and the reason for the return in the message. Items can be returned for refund, or exchanged for same or equivalent items (with the price difference added/refunded).

Legion Safety allows returns on most of our products (except if otherwise marked) for any reasons if the products are in unused, resalable condition and in original packaging. Prior to sending your return, use the contact form below to request a Return Authorization: include your order number, items you need to return and the reason for the return in the message. Return Authorization requests must be made within 14 calendar days from the date items were delivered. Once you have the return authorization, you’ll have 14 days to get the items back to us. No returns or Returns Authorizations will be accepted outside of these time frames, returns will not be subject to refund without Return Authorization.

Any cancellations or returns, except those due to shipping errors, defects, or damage in shipping, will be subject to a 25% restocking fee, for which the Purchaser shall be responsible.

Problems with pending orders

Order lead time longer than expected - we try to deliver orders as quickly as possible, but some of the items may be out of stock or made to order. If your order is urgent - call us or send a message via the contact form below with your order number, items you need fast, and the date you must have them on.

Wrong items or wrong address on order - let us know as soon as possible and we’ll try to update your order. This is not always possible as some items may already be processed/shipped, or in production. Call us about this. If the time now is outside our regular business hours - send the message with your order number and change needs via the contact form below.

Order is past the scheduled shipping date - we try to deliver orders within our promised dates, but sometimes delays happen. Please fill out the contact form below asking to double-check on your order, include your order number in your message. We will check what’s going on and get you an update. In most cases, if you so desire, we can cancel and refund late orders upon request, unless the order is already processed for shipment, or is for made-to-order items that are already in production or completed.

Legion Safety reserves the right to cancel any orders. If there may be issues with your order, we will do our best to inform you as soon as possible.

Payment methods

We accept Visa, MasterCard, AmericanExpress, and Discover credit cards, as well as PayPal for online orders. All orders placed with credit cards or PayPal are prepaid at the time of order. Wire transfer payments are required for most international orders, except for international orders from countries that appear as choices in our online checkout, for which we accept credit card or PayPal payments.

Net 30 terms may be available for enterprise accounts for some US companies. Please see our support portal for more details.

International orders

Legion Safety ships from USA and accepts international orders on most of our items. Some items may be prohibited from export. We require prepayment on international orders and can prepay shipping or ship collect on client account. You will be responsible for customs clearance and duties upon import. Send us your requirements via contact form below or via email. International orders to a limited set of countries outside of the USA can be placed and processed directly on our website.

Legion Safety reserves the right to change the terms and conditions at any time.